Raytown, MO

Extremely Dissatisfied – Time to Find a More Reliable Agent I’ve never dealt with an insurance company as frustrating as this one. No one ever answers the phone, the office is closed to walk-ins unless you have an appointment, and even then, good luck getting one. Emails go unanswered, and now they’ve switched to some impersonal text message system—asking you to reply “UNSTOP” without even explaining why or what you’re agreeing to. It feels like they’re hiding behind technology instead of actually helping their customers. I called into the main 800 number and they were able to send a message to Reggie’s office to reach out to me by end of day, this is the only reason I received a message. It’s become clear that I need to find a more responsive and reliable agent. Insurance is supposed to give you peace of mind, not make you chase people down just to get answers. Definitely not the level of service you expect or deserve. Rachael is just rude!

He is by far the best agent ive come across. He is always so kind, really shows care, always willing to explain things and was even the first person to send me a happy birthday card on my birthday(not stamp signed, but personally signed)-invested in his clients. Hard to find these days Lucky to call him my agent

Reggie has been my agent for many years. I left for cheaper coverage but went back due to price hikes and i like that his office is within my community. He handles my inquiries directly himself which I appreciate. I simply email him and he responds timely. I highly recommend him for your property including Auto insurance needs.